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Cancellation Policy

Le Clos du Verger – Holiday Homes in Les Sarrazies Cancellation policy 2021

We strongly advise that you take out independent cancellation insurance.

  1. In the event of cancellation the initial deposit of 80 euros or 80 pounds sterling per week is not returned to you. It covers the work we have already done to attract your booking and to process it.

Unless you have cancelled earlier, the full payment for your holiday is due 3 weeks before the arrival date. If you let us know that you have to cancel your holiday before the balance is due, we will not charge you for the balance amount.

  1. If you have to cancel after the balance is due to be paid, i.e. within three weeks of your arrival:

We will try and rebook the property with a new customer. If we are successful in rebooking all of the period we return 80% of your balance of payment (balance of payment = the full rental cost minus the deposit of 80 euros/week). If it is not rebooked, or only partly, then we retain 50% of the balance.

You are welcome to recommend another customer to us, but note that we retain the right to decide who stays in our property. In any case we would make a new contract with whoever you might have suggested.

  1. COVID cancellations

In 2020 all our bookings from abroad had to cancel because of travel restrictions. We took the full financial hit on those cancellations, leaving us in a perilous situation as we are not eligible for government aid in the event of enforced closure. Our customers didn’t have any choice – they were not allowed to travel here. The French call this a case of “force majeur” and we were therefore legally obliged to refund in full or to offer to move the holiday forward to a future date. We decided to offer refunds as who knows what the future holds?

IN 2021 we will continue to offer full refunds in the face of your own government forbidding travel to France, or if France forbids access, as long as the travel edict is issued at least 24 hours after your booking is agreed with us. If that situation is covered by your travel insurance, it would be very kind of you to allow us to retain 80 euros to cover our administrative expenses – but we leave that up to you.

It gets more complicated if you have to cancel before or during your stay because you or someone in your party has tested positive for Covid-19, and has to self-isolate or be hospitalised. This situation is now covered by several travel insurers. Please therefore expect us to apply our normal cancellation rules in sections 1 and 2.